Q:Initially my insurance company denied my claim. During the second inspection, my insurance company “totaled” my roof. Why such a dramatic turnaround?

A: There are many reasons why this can happen, but it’s a pretty common story. Sometimes insurance adjusters are inexperienced and don’t know what to look for. Other times they simply make mistakes. Sadly, it is becoming more common for insurance companies to deny claims, hoping you won’t re-file. Remember, your insurance company is in business to make money, so protect yourself by always having your contractor present during inspections.

Q: Why would my insurance company pay to replace my roof?

A: The purpose of insurance is to protect your property against losses that affect value, functionality and safety. If your home has sustained damage, your insurance company will provide compensation to have your property repaired.

Q: Do I need to get my roof replaced right away?

A: The devastating nature of hail damage is that you might not start experiencing problems, such as leaking, mold, or structural damage right away. But, because most insurance companies limit the time you can file a claim, it is important to get your roof inspected and fixed immediately, before your time to file a claim expires.

Q: What does hail do to a roof?

A: On shingle roofs, hail causes damage to the tiny granules that protect your roof from the sun. As the asphalt underlayment is exposed, the corners start to curl up and become brittle. Hail damage can cause your roof to leak and on tile, slate, and shake single roofs, hail can cause cracking, breaking and accelerated shingle aging. The most common hail damage issues are:

  1. Leaking, dripping and water stains in your house
  2. Hail damage accelerates shingle aging and granule loss
  3. Reduces the value of your home
  4. Can cause mold and structural damage
  5. Voids manufacturer warranty for materials

Q: My roof is leaking. What should I do?

A: You have two basic options. First, you can try to fix the problem by repairing or patching your roof. Or, you can completely replace your roof. If you are filing an insurance claim, you should contact a reputable insurance restoration contractor who can help you determine the best option for your situation.

Q: Can storm damage impact the resale value of my property?

A: Yes. If you plan to sell your home in the future, it is critical to address storm damage issues immediately. Many homeowners are shocked to learn they have costly storm damage to repair before they can sell, long after the time to file an insurance claim has expired.

Q: My roof is damaged. Can I just fix it myself?

A: If your roof has been damaged by a storm and you are filing an insurance claim to pay for the repairs, there is no advantage to doing the work yourself. Hire a reputable contractor, with storm damage experience that is committed to quality workmanship.

Q: What are the risks of not fixing a hail damaged roof?

A: The most common problems associated with hail damage are leaking water and flooding. Over time, water that leaks through tiny holes in your roof caused by hail can cause serious issues including water damage, mold and structural damage, including roof collapse.